QUALITY GUARANTEE
If your jewelry is less than perfect upon arrival, we want to know! Send a photo to Here, and our team will get back to you with a solution. We’re here to help Monday – Friday, 9am – 5pm (CST). We aim to respond within 4 business hours. Additionally, you can always send it back for a full refund. Merchandise must be unworn with tags attached, and postmarked within 14 days of the ship date.
HYPOALLERGENIC
All of our jewelry are hypoallergenic and Nickel-free, Lead-free, Cadmium-free, and Phthalates-free.
INTERNATIONAL ORDERS SERVICES
INTERNATIONAL SHIPPING AND PROCESSING TIME
Prices are displayed in US dollars, and are exclusive of taxes. All shipping costs, sales tax, and customs duty (where applicable) will be included in the final purchase price during the Order Review section of Checkout.
We process and ship orders through Friday. Processing time for pre-orders take longer, details of which can be found in the item page or your order confirmation. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email, or track your order by clicking “Account” and then “My Orders.”
We offer secure one-step checkout with credit card and Paypal for international orders. If your billing address is located in a country that we do not ship to, PayPal will be the only option at checkout.
We do not offer free return shipping for international orders. See below for our full policy.
SHIPPING METHODS AND FEES
We currently offer shipping to the following countries: Australia, Canada, China, France, Germany, Hong Kong, Trinidad & Tobago and United Kingdom. Send a quote request to Here, with your name, address and number of items, and our team will get back to you with an estimate.
INTERNATIONAL RETURN POLICY
We happy accept qualifying returns for a full refund. Merchandise must be unworn with tags attached, and postmarked within 30 days of the ship date. We do not offer free return shipping for international orders. Customers are responsible for return shipping, duties, taxes and fees.
NON-QUALIFYING ORDERS
- Worn/ Used Items
- Damaged Items
- Sale Items
Items purchased on sale and marked as FINAL SALE cannot be returned.
GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.
RETURN SHIPPING PROCESS
All international orders require a Return Merchandise Authorization (RMA) code. To obtain an RMA code, email Here with your name, order number, and the items you’ll be returning.
Your original invoice and RMA code number must be included with your return. Please mark the appropriate return code(s) on your invoice.
You may choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages, and recommend you insure and track your package.
Please address all returns to:
RBF Jewelry Returns3300 Bee Cave Rd
Suite 650-191
Austin, TX 78746
You will receive an email notification from RBF Jewelry when your refund has been processed.
EXCHANGES
At this time, we cannot process exchanges.
REFUNDS
You will receive an email notification from RBF Jewelry when we receive and process your return. Please allow up to 30 days for your return to be processed.
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