U.S. returns are easy! Unworn items can be returned within 14 days of the ship date for a full refund, unless marked as final sale or otherwise noted.
UNITED STATES RETURN SHIPPING PROCESS
To return your order, please include the packing slip as well as the jewelry in their complete original packaging. We are not responsible for lost return packages and recommend you insure and track your package. For qualifying orders, you’re welcome to use the shipping method of your choice instead. We do not provide free return shipping at this time.
Please address all returns to:
RBF Jewelry Returns
3300 Bee Caves Rd
Suite 650-191
Austin, TX 78746
REFUNDS
You will receive an email notification from RBF Jewelry once your return has been processed completely. Please allow up to 30 days for your package to arrive and our Returns Department to refund your original form of payment. Also, we’re unable to refund any original shipping charges, if applicable.
EXCHANGES
At this time, we can only process exchanges for the same item. Customer is responsible for all shipping fees associated with this transaction.
PRICES ARE SUBJECT TO CHANGE
RBF Jewelry gladly honors a one-time sale price adjustment on full-priced and in-stock merchandise within seven days of the retail purchase. Final sale items are not eligible for price adjustments. To obtain a price adjustment, please send an email to HERE within seven days of your order date. If your order is eligible, we will refund the difference to your original form of payment. Items already purchased with a promotional discount are not eligible for price adjustments.
INTERNATIONAL ORDERS
Please see our International Orders policy.
NON-QUALIFYING ORDERS
- WORN ITEMS
- DAMAGED ITEMS
FINAL SALE ITEMS
Items purchased on sale and marked as FINAL SALE cannot be returned.
GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to deduct the retail value of the gift.
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